Frequently Asked Questions

Everything you need to know about shopping at Roche's Chemist.

What is your standard shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their fashion items sooner.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.

Which payment methods do you accept?

Roche's Chemist accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.

How do I know which size to order?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.

Is my personal information secure?

Your privacy is our priority. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and secure.